What's included
Proactive monitoring
and response
What's included
The problem with
"break-fix" IT support
When IT is only fixed after it breaks, small issues turn into lost days. Updates get skipped, backups go untested and nobody notices a failing laptop or expiring certificate until it’s too late.
We manage IT proactively. Monitoring, patching and backups run on schedule, and our help desk resolves problems before they reach your customers.
Deliverables
What's included
Strategy
IT health check and onboarding.
- Asset inventory
- Risk assessment
- Support plan setup
Build
Stabilising and securing your environment.
- Patch & update rollout
- Security baseline
- Backup configuration
Handoff
Help desk access for your whole team.
- User onboarding
- Help-desk portal
- Knowledge base
Support
Ongoing management with monthly reviews.
- 24/7 monitoring
- Monthly health reports
- Quarterly IT planning
How we work
A support model built for uptime
Predictable costs, fast responses and fewer surprises. Here’s how managed IT support works with Raamello.
Discovery & IT Health Check
We inventory devices, accounts, websites and cloud services to see where your biggest risks are.
Onboard + Baseline Security
We set up monitoring, patching and backups, and fix urgent issues so everything starts from a secure baseline.
Support + Patch + Protect
Your team gets a help desk, while we keep systems updated, protected and backed up in the background.
Review + Report + Improve
Monthly reports and quarterly reviews show what we fixed, what’s next and how your IT is improving.
Managed IT support examples
See what we deliver
Real support outcomes for teams like yours
Website Care Plan
- Always updated. Always backed up.
Office IT Support
- Faster fixes. Less downtime.
New Hire Onboarding
- Ready on day one.
What clients say
Ethan Miller
Minte Space understood what we were trying to build from the first call. They simplified our ideas, improved the website structure, and delivered a design that feels much more professional. Communication was clear throughout the project.
Olivia Carter
Minte Space took time to understand our business before starting the design. The process was organised, feedback was handled quickly, and the final website feels polished without being overcomplicated.
Daniel Tan
We approached Minte Space for a cleaner product experience, and they delivered exactly that. They identified issues we had overlooked and made the platform much easier for our customers to use.
Sophie Williams
The team was easy to work with and genuinely listened to our feedback. Our new branding feels more consistent and premium, and we have already received positive comments from our customers.
Camille Laurent
Nous avions besoin d’un site plus clair et plus moderne, sans perdre l’identité de notre marque. Minte Space a très bien compris notre demande. Le résultat est élégant, fluide et agréable à utiliser, surtout sur mobile.
FAQ
Common questions
Everything you need to know before we start working together.
How long does a typical IT project take?
It depends on scope. A hosting migration or security clean-up can be done in days, a WordPress rebuild usually takes 4–8 weeks, and larger platforms take longer. You get a realistic timeline after our free consultation, with no surprises.
What access do you need to our systems?
We request only the minimum access each task needs, such as hosting, WordPress admin or specific API connections. All access is documented and follows least-privilege principles.
Who owns the websites and systems you build?
You do. Everything we build belongs to your business. We provide full documentation so you can maintain it yourself, and we’re happy to support it long term if you prefer.
What happens if something breaks after launch?
We don’t disappear after launch. If something breaks or needs adjusting, our team diagnoses and fixes it quickly. Our support plans add 24/7 monitoring, updates and priority response.
How do you handle data security?
Absolutely. We work with the platforms you already use, from WordPress and Microsoft 365 to HubSpot, Salesforce and Cisco networks, and collaborate smoothly with your existing teams and vendors.
Can you work with our existing tools and vendors?
That’s exactly what our free consultation is for. We review your setup and recommend the highest-impact next steps based on risk, cost and business value.
Do you offer ongoing maintenance and support?
What if we're not sure where to start?
Most consultations last 30–45 minutes. During a project we usually meet weekly or bi-weekly, depending on scope.