About the Role
We are looking for a Client Success Manager to be the main point of contact for our clients. You will understand their goals, coordinate our technical teams and make sure every project and support plan delivers real value.
Your Responsibilities
- Onboard new clients and understand their business and technology goals.
- Coordinate projects across development, hosting and security teams.
- Run regular reviews and share reports on uptime, security and progress.
- Identify opportunities to improve clients' IT and grow long-term partnerships.
Who We Are Looking For
- Background in account management, client success or IT project coordination.
- Comfortable discussing technical topics with business stakeholders.
- Excellent organisation and the ability to manage several clients at once.
- Fluent English; additional languages are a plus.
Why Join Us?
- Work on real client projects across WordPress, cloud, security and automation.
- Remote-first culture with flexible hours across time zones.
- Learning budget, certifications and access to partner training from WordPress VIP, Cisco and more.
